In this section you will find answers to general questions about our store.
Do you have questions about your order or delivery? Here you will find frequently asked questions.
Frequently asked questions about payment for our products can be found in this section.
Yes! All our PriSeccos are produced on the basis of fruit juice and are completely without alcohol.
Yes! Here we recommend our PriSeccos, which are produced on fruit juice basis. Our dealcoholized beverages contain <0,5% alcohol.
Our PriSecco are recommended here, as they are based on juices and never contained alcohol. Generally this is only a recommendation and each affected person should decide for themselves.
No. Not all our products are treated with cornstarch, some are still treated with gelatine. However what always applies: Organic=Vegan and vis a versa.
Yes and No. We source our MeadowFruit from farmers and small patch owners from our region, which have to register with ‘WiesenObst e.V.’ for delivery. This registration is accompanied by regular checks, which strictly check how the trees are planted, fertilised… Therefore all areas are planted and cultivated according to organic guidelines, however not all owner’s can afford the required certificate and it’s not worthwhile for farmers with small plots.
Almost all alcohol free products have a shelf life of minimum of 24 month. The date is also stamped on the bottle’s label. An exception is here our ‘(Organic) apple on strawberry & sweet woodruff’ which should be drunk within 6 months. This is due the perishable nature of strawberries, with can’t be preserved any longer without preservatives.
If your order has been received you can see in the order tab. When ordering as a guest this function is not available. Here you will also have an overview about the payment – and delivery status and if the order is already completed. As soon as the order status is switched to ‚completed’ the reward points are credited.
Your discount code or voucher can only be added to your shopping cart. After successful entry, your discount or voucher code will appear as position in your shopping cart.
As soon as your order has been processed and handed over to our logistic department you will receive a tracking link from UPS. So you can check the delivery status.
The amount depends on the shipping address and the weight of the goods. The shipping charges will be added to your shopping cart as soon as the delivery address is entered. The max weight per parcel is 20kg. Exceed the selected goods the max weight, a further parcel, with additional shipping cost, is added to your shopping cart.
The delivery with UPS takes about 6 to 9 days.
We do our best to pack the goods as safe as possible and so use packages designed for bottles, containing individual compartments. We have the following sizes available: 3, 6, 9 and 12 compartments. Max weight per parcel 20kg.
There are two possibilities:
1. If your delivery contains a couple of parcels, it could happen that there are multiple deliveries. You can also see this with the supplied tracking link.
2. If there is actually a wrongly packed item, you can use our contact form to inform us. Please let us know what is missing respectively what has been mixed up.
Unfortunately, every now and then it can happen that bottles are damaged during transport. Normally UPS will return the parcel to us. As soon as it arrives at our warehouse we will check the goods and will contact you to discuss further action.
You find our Cancellation policy here
In our online shop you can pay
via PayPal, credit card or direct debit.
Unfortunately, no. If you are unable to use one of the suggested payment options you can contact us on bestellungen@manufaktur-joerg-geiger.de with your full address and your order. We will send you an order confirmation for upfront payment. Once the money is received, we will send out the goods.